PRIVACY POLICY
Who we are
Welcome to Tre Làng Spa. Website address: https://trelangspa.vn/en/ We are a reputable therapeutic and wellness spa system with locations in Da Lat, Nha Trang, and Ho Chi Minh City. We deeply respect and are committed to protecting your privacy and personal data security. This Privacy Policy is established to ensure transparency regarding how we collect, use, store, and safeguard your personal data when you use our website: https://trelangspa.vn/en/ (including online appointment bookings).
Please note that by accessing the website https://trelangspa.vn/en/ and filling out the Appointment Booking form, you agree to the following terms:
1. Information Collection Rights
To facilitate appointment scheduling and customer care, we collect the following information:
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Information provided via booking forms:
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Full name
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Phone number
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Preferred booking date
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Preferred booking time
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Number of guests
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Selected service(s)
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Additional notes (if any)
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Information collected automatically when visiting the website https://trelangspa.vn/:
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IP address
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Browser type
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Sub-page browsing history
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Page access duration and analytical data via Google Analytics or Facebook Pixel.
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2. How We Use Your Information
Tre Làng Spa is committed to using your information transparently and legitimately for the following purposes:
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Quality analysis and website/online advertising optimization: Data collected from Google Analytics and Facebook Pixel is analyzed to evaluate website performance, improve and enhance customer user experience, and fix system errors.
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Appointment confirmation and guest reception coordination: Using your provided phone number, email, and details, we contact you to confirm bookings and specific requests, thereby carefully arranging personnel and facilities.
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Customer care, notifications, and after-sales services: Based on your provided information, we may inform you of public holidays, Tet holidays, special gratitude programs, member gifts, or birthday wishes.
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Advertising: We use your information to display targeted and subtle online advertisements regarding our latest promotions, events, and services across online platforms.
3. How We Secure Customer Information
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Customer information is stored separately, independently, and securely within Tre Làng Spa’s internal customer management software, which is regularly checked and maintained.
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We do not share, sell, or trade customer information with any third party for any purpose, except when required by competent state authorities in accordance with the laws of Vietnam.
4. Data Retention Period
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Information is stored independently and securely to effectively support business operations at Tre Làng Spa.
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In the event that a customer requests data deletion from the system, we will immediately comply with your legitimate request.
5. Customer Rights Regarding Personal Information at Tre Làng Spa
Customers hold full rights and legitimate requests regarding their information stored within Tre Làng Spa’s system, such as requesting information updates, opting out of advertising activities, or completely deleting information from the system. For any details, please contact Tre Làng Spa’s official platforms or call our hotline: 0346015012.
6. Cookie Collection Policy
We feature a cookie banner upon visitor access, giving customers the options to “Accept”, “Reject”, or “Customize”. We reiterate that all cookie data aims to enhance user experience on the website, delicately and skillfully advertise to create a strong brand impression, and is never shared with any third party.
7. Information Complaint Resolution
If you have any questions or complaints regarding your personal information, please contact us via:
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Address: 19 Lý Tự Trọng Street, Xuân Hương Ward, Da Lat City, Lâm Đồng Province
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Tel: (+84) 346 015 012
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Zalo: 0346 015 012
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Whatsapp: +84 364 015 012
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Email: trelangspa@gmail.com
